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Returns & refunds
We want purchases to arrive as expected and provide a straightforward process when something is not right.
Return window
Contact us within 7 days of confirmed delivery to request a return. Items must be unused, unworn, and returned with original packaging, accessories, and tags.
Items that cannot be returned
For hygiene and safety, opened beauty, wellness, personal-care, intimate, or consumable products cannot be returned unless they arrived damaged, defective, or incorrect.
Damaged or incorrect orders
Contact support promptly with the order number and clear photos of the parcel and item. We will review the issue and explain the available replacement, return, or refund option.
Refund timing
Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time after SB Products submits the refund.
Start a return
Send a message through the Contact page and select Returns & refunds. Do not send an item back until support provides return instructions and confirms the destination.